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FAQs

Can I install the EV charger by myself?

– For charger options that require installation, we suggest the user contact a professional electrician to avoid potential safety hazards
Is it possible that my charging power be lower than the specification?

During the charging session, a few factors will influence the output. Here are some potential reasons:

– The BMS (Battery management system) of the car controls the charging session and may put a limit to the max output.
– The Max allowed current was set and limited through the app.
How much time is required to fully charge my car using the Earthgrade Energy chargers?

The charging speed is determined by three factors working in conjunction: the On Board Charging (OBC) System, the maximum current allowed by the charging cable, and the EVSE.

As an illustration, if the OBC’s maximum allowed current is 7kw and the battery capacity is 60KWh, it would take approximately 8 hours to charge the battery fully.
Can I plug out the charging connector during the charging session?

For safety reasons, it is not possible to unplug the EV charging socket as it will be locked during the charging session. To unplug the socket, please stop the charging first.